ReviewShield Analysis
Review compliance scan · 5-channel appeal pack ready to send
Review under analysis · ASIN B0••••••••• · 1-star
★☆☆☆☆
"Stopped working after 2 weeks - and the brand wouldn't help"
"I bought this for my home gym and it stopped working after 2 weeks. I emailed the brand asking for a refund and they offered me a $30 gift card if I changed my review to 5 stars. When I refused, they stopped responding. Don't trust this seller - they bribe customers. Also my friend ordered the same brand on AliExpress for half the price, so this is just a markup."
Policy Violations Detected (3) AI-written · review before use
Profanity or harassment (defamation)
High Severity
"Don't trust this seller - they bribe customers"
Policy: Amazon Community Guidelines - Profanity or harassment: reviews may not contain libel, defamation or inflammatory content.
The reviewer states an unproven accusation of bribery as a fact, not as an opinion about the product ("they bribe customers", not "I felt pressured"). This is the strongest of the 3 issues.
Seller, order or shipping feedback
Medium Severity
"I emailed the brand asking for a refund and they offered me a $30 gift card if I changed my review to 5 stars"
Policy: Amazon Community Guidelines - Seller, order, or shipping feedback: reviews that focus only on the seller and its customer service belong in seller feedback, not product reviews.
These sentences describe the reviewer's contact with the seller, not the product. The review also talks about the product, so this part supports the case but won't remove the review on its own. Before reporting, make sure no one on your side offered this buyer anything for a changed review - that offer would break Amazon's rules by itself.
Pricing or availability
Medium Severity
"my friend ordered the same brand on AliExpress for half the price"
Policy: Amazon Community Guidelines - Comments about pricing or availability: price comments tied to one person's experience at another store are not allowed.
A price comparison with another store, based on a friend's purchase, isn't relevant to all customers. Comments about the product's value would be allowed; this one is not.
5-Channel Appeal Pack - Ready to Send AI-written · review before use
1
Report Button
Do first
Click "Report" below the review on the product page
Select: "Inappropriate" (Disrespectful, hateful, obscene)
Why: the review accuses the seller of bribery as a fact, without evidence. That is the clearest rule break, and "Inappropriate" is the option that covers it.
The dialog has no text box - select the option and submit. Then send the Step 2 email.
2
Email Community Team
After Step 1
community-help@amazon.com
Subject: Customer review breaks Community Guidelines - ASIN B0•••••••••
Hello Community Help team,
I'm writing about one customer review on ASIN B0•••••••••.
Review URL: https://www.amazon.com/gp/customer-reviews/R•••••••••
Violating text: "Don't trust this seller - they bribe customers"
The review states an unproven bribery accusation as a fact. Amazon's Community Guidelines (Profanity or harassment) don't allow libel, defamation or inflammatory content. Parts of the review are also about our customer service and another store's price, which the guidelines (Seller, order, or shipping feedback; Comments about pricing or availability) say don't belong in product reviews.
I have already reported this review with the Report button. Please review it against the Community Guidelines.
Thank you,
[Your Name]
[Brand name]
3
Escalation Email
After 7+ days
community-abuse-escalation@amazon.com
Subject: Follow-up: review on ASIN B0••••••••• still live after 7+ days
Hello,
On [date] I reported a customer review on ASIN B0••••••••• with the Report button and by email to community-help@amazon.com. More than 7 days later the review is still live and I have not received a reply.
Review URL: https://www.amazon.com/gp/customer-reviews/R•••••••••
Violating text: "Don't trust this seller - they bribe customers"
The review accuses our brand of bribery as a fact, without evidence. Please have a senior moderator review it against the Community Guidelines (Profanity or harassment - libel, defamation or inflammatory content).
Thank you,
[Your Name]
4
Brand Registry Report
If enrolled
Review on ASIN B0••••••••• (review URL: https://www.amazon.com/gp/customer-reviews/R•••••••••) states as a fact that we "bribe customers", with no evidence. The Community Guidelines don't allow libel, defamation or inflammatory content (Profanity or harassment). The review also includes comments about our customer service and a price comparison with another store.
We have already used the Report button and emailed community-help@amazon.com on [date]. Please review this content for removal.
5
Seller Central Case
Last resort
Seller Central > Help > Get Support (or Account Health Dashboard) > Report Abuse
ASIN: B0•••••••••
Review URL: https://www.amazon.com/gp/customer-reviews/R•••••••••
Violating text: "Don't trust this seller - they bribe customers"
A customer review on this ASIN accuses our brand of bribery as a fact, without evidence. The Community Guidelines don't allow libel, defamation or inflammatory content (Profanity or harassment).
We reported the review with the Report button and emailed community-help@amazon.com on [date], with no result so far. Please review it for removal.
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